Carfind Logo - Home Page
Main Menu
Home / Terms & Conditions

Carfind (Pty) Ltd's "Terms and Conditions", "Terms of Usage" and "Privacy" Policies

By utilising the services offered by and through this website you agree to the Terms and Conditions as contained hereinafter.
  1. Definitions
    • “” means Carfind (Pty) Ltd a company duly registered in terms of the laws of South Africa and any of its affiliated companies.
    • “Personal information as prescribed in legislation” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:
      • information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
      • information relating to the education or the medical, financial, criminal or employment history of the person;
      • any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
      • the biometric information of the person;
      • the personal opinions, views or preferences of the person;
      • correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
      • the views or opinions of another individual about the person; and
      • the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
    • “Services” means all of’s services offered through the use of this website, including but not limited to:
      • Searching for a vehicle;
      • Providing of a platform to sell a vehicle;
      • Being placed in contact with a seller of a vehicle by providing personal information of the prospective purchaser to the prospective seller;
      • Advertising;
      • Providing a platform for an individual or entity to provide its/his/her personal information to relevant Third Parties, such as Financial Institutions and the like
    • “Us” and/or “Our” and/or “We” means
    • “Vehicle” means any item that is either powered or non-powered included but not limited to motor vehicle, bike, bakkie, caravan and camping trailers, trailers (commercial and non-commercial), commercial vehicle, boats or vessels and any other such products.
    • “You” and/or “Your” means the user of this website.
    • “Relevant Third Parties” includes but is not limited to Motor Importers/Manufacturers, Motor Dealerships, Financial Institutions, Private Sellers and any other such third party that may be represented within our service offerings.
  2. Personal information and privacy
    1. Introduction
      1. This privacy policy explains how we process the personal information we collect from you and also informs you of all your rights as contained and in terms of the Protection of Personal Information Act 4 of 2013 (hereinafter “POPIA”). You have the right to be notified that your personal information is being collected, which is why it is important that we bring this privacy statement to your attention.
      2. If you use any of our services, you agree that we may process your personal information as explained and set out under this privacy policy. In the relevant agreement or terms and conditions pertaining to those specific services, you may also provide us with your consent to process personal information and agree that we may process it for the purposes as described in such agreement or terms and conditions, which will be in addition to these purposes described in this privacy policy.
      3. respects your privacy and is committed to protecting all personal information provided to it by the users of this website. By entering any personal information onto this website you confirm that the personal details are your own. In the event that the personal information provided to us is not your own or is inaccurate, will not be liable for the processing of any such incorrect personal information.
      4. will never release your personal information to a non-relevant third party. In all cases, the only personal information we will ever disclose to Third Parties are your details as determined by you in any form of contact that you have made with us through our services and that we have deemed relevant for us to supply you with our services.
      5. makes use of Google Analytics "Enhanced Conversions is a feature that can improve the accuracy of the Google Ads conversion measurement, as it supplements the existing conversion tags that we have in place by sending hashed first-party conversion data from the website to Google in a privacy-safe way. The feature uses a secure one-way hashing algorithm called SHA256 on your first-party customer data, such as email addresses, before sending the data to Google. The hashed data is then matched with signed-in Google accounts in order to attribute our campaign conversions to ad events, such as clicks or views. When a customer completes a conversion for a Car VDP form, for example, Carfind receives first-party customer data such as an email address. This data can be captured in the Google Ads conversion tracking tags, hashed, sent to Google in its hashed form, and then used to match your customers to Google accounts, which were signed into when your customers engaged with one of your ads. This data will be used to improve the reporting of the online conversions driven by ad interactions.

        Importantly, Google uses SHA256 algorithm for hashing your customer data, which is the industry standard for one-way hashing of data. There are of course some date policy measures we would need in place to use this, such as disclosing to customers (for example, in your privacy policy) that you share their information with third parties to perform ad measurement services on your behalf and that you obtain customer consent for such sharing and use where legally required. A full policy breakdown can be found here."
    2. Responsible Party
      1. The entity in that collects personal information from you or that determine the purpose for the processing of your personal information, which will be alone or in conjunction with others, will be the responsible party for your personal information. We are responsible that your personal information is processed in compliance with all the conditions for lawful processing of such personal information as prescribed in POPIA,
      2. Should you have any questions or wish to complain about the processing of your personal information or wish to exercise nay of your rights as a data subject, you can contact the Information Officer at
    3. Personal information collected
      1. We “process” your personal information if we collect, store, use, make available, update, destroy, disclose or otherwise deal with your personal information.
      2. Depending on the type of services you use with us or the business relationship you have with us, we may collect and process the following types of information: Name; Race; Nationality, Age; Language preference; Date of birth; Identifying numbers such as identity or passport number, tax identification number or tax reference number; Email address; Telephone number and physical address.
      3. We will only process other special personal information if we obtain your consent or have another valid justification to do so.
    4. Our Purpose for collecting personal information
      1. By utilising the services provided through this website and entering your personal information on to the website you consent to distributing your personal information for the purpose of bringing a prospective seller and a prospective purchaser in contact with each other and you further consent to analysing all data collected through our services for research purposes.
      2. stores and protects all information that is collected from the use of our services.
    5. How do we collect your personal information?
      1. We collect personal information directly from the data subject. We will not collect your personal information without your consent, except to the extent it is required or permitted by law. We collect most of our personal information we process directly from the data subject or an authorised representative of the data subject.
    6. Who receives your personal information?
      1. The services we provide is of such a nature that it is necessary for us to share or transfer that personal information provided to us to relevant third parties in order to perform our services to clients. This may be implicit in the service or because you requested us to transfer the personal information to the relevant third party. We may disclose your personal information to relevant third parties for reasons set out in this privacy policy or where it is not unlawful to do so.
    7. Marketing
      1. respects your right to be able to remove your name from any mailing/newsletter list. This can be done at any time through the functionality supplied via our services and should you not wish to form part of the mailing/newsletter list you should inform us accordingly.
      2. reserves the right to email you with any form of relevant information, should you have made use of any of our services.
      3. does not, and will not, trade "email address lists" or "email address databases".
    8. Your Rights As a Data Subject
      1. You have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as prescribed in terms of POPIA. You further have the rights as set out below that we must make you aware of.
      2. Rights of access
      3. In terms of section 23 of POPIA you are entitled to request us to:
        1. Confirm, free of charge, whether or not we are in possession/hold personal information about you;
        2. Provide a record or a description of the personal information we hold, including information about the identity of all relevant third parties or categories of relevant third parties who have, or have had access to your personal information.
      4. For us to process this request, you will have to provide us with adequate proof of identity before we respond to such request. If a record is requested, we will respond within a reasonable time. Note that we may charge you a fee under applicable law for providing copies of records to you.
      5. Right to request correction or deletion
      6. You may request us, in term of section 24 of POPIA, to correct or delete personal information in our possession or under our control that is irrelevant, inaccurate, out of date, excessive, incomplete, misleading or obtained unlawfully. You may further request that we destroy or delete a record of personal information about you that we are no longer authorised to retain.
      7. Upon such request, we will as soon as reasonably practical correct, destroy or delete such personal information unless we are required, entitled or obligated under applicable laws to keep the personal information and inform you that we have done so.
      8. If we are of the opinion and belief that the information does not require correction, we will provide you with credible evidence in support thereof.
      9. Right to object to processing
      10. Where we process your information to protect your legitimate interests or to pursue the legitimate interest of a relevant third party to whom the information is supplied or our own legitimate interest, you have the right to object at any time to the processing of your personal information for these purposes, on reasonable grounds relating to your situation, unless applicable law provides for such processing
      11. You may also object at any time to the processing of your personal information for purposes of direct marketing or the receipt of direct marketing through unsolicited electronic communication.
    9. Duration Of Retention Of Your Personal Information
      1. We generally only keep your personal information on our records for as long as we need it to provide you with services and to meet legal requirements related to record keeping.
      2. All personal information provided to will not be retained any longer than is necessary for achieving the purpose for which the information was collected or subsequently processed and will thereafter delete all records of the personal information.
      3. We will further, in addition to paragraph 2.9.2, keep your personal information for as long as:
        1. A contract we have with you requires us to keep it;
        2. The law requires us to keep it;
        3. You have consented to us keeping it;
        4. We reasonably require it to achieve the purpose set out in our contract with you or this policy;
        5. We require it for our lawful business purposes.
    10. Security Breaches
      1. In the event of any security comprise where your personal information has been accessed or acquired by an unauthorised person, we will notify you directly as soon as possible as provided for in POPIA.
    11. The Information Regulator
      1. You may complain to the information regulator. Any person may submit a complaint to the information regulator in the prescribed manned and from alleging any interference with the protection of personal information of a data subject. A data subject may also submit a complaint in respect of a determination of an adjudicator
      2. The address of the Information Regulator is as follows:
        The Information Regulator (South Africa)
        JD House
        27 Stiemens Street
        Johannesburg, 2001
        P.O Boox 31533
        Johannesburg, 2017

        Complaints email:
        General enquiries email:
Exclusion of liability and non-warranty is not responsible for the conduct of all relevant Third Parties that may be represented within our service offerings.

Pursuant to the provisions of the Consumer Protection Act, you hereby unconditionally and irrevocably indemnify and its subsidiaries and hold harmless against all loss, damages, claims, liability and/or costs of whatsoever nature and howsoever arising from the use of the website.

It is further clearly understood and agreed that will not be liable for any loss suffered, damages sustained or other types of liabilities to persons whether natural or legal utilising the website under any circumstances nor does give any warranties or undertakings in respect of the vehicles that appear on its website. makes no representations, whether express or implied regarding the vehicles or services that appear on its website, nor does give any guarantees or warranties regarding the vehicle, its type, make, condition, mileage or ownership or any other information pertinent to the vehicle that appears on the website. endeavours to use relevant Third Parties that are registered with their industry relevant authority organizations and associations. is not accountable for, will not guarantee, cannot guarantee and waivers all liability from the information, opinions and graphics that depict the new vehicles, used vehicles and any other products throughout our services. The views and opinions expressed on this web site are solely those of the original authors and other contributors. These views and opinions do not necessarily represent those of, the staff, and/or any/all contributors to this site. offers no recourse whatsoever for any vehicle that is available through any of our services. shall not be held liable for any damage or loss that you may have incurred, in any form or manner whatsoever during the use of, or anything related to, the services that have to offer or the use of any websites which is linked to other websites through hypertext links.

Service offering and refunds

The services offered by with regard to searching for a vehicle and contacting the seller are free. Should you use any of's services to sell your vehicle, you will be charged a nominal fee.

You hereby give us permission to provide such paid-up service to you within seven days of the conclusion of this agreement which will be the date upon which we accepted your request to place your vehicle on our website.

Should you wish to cancel this fixed term agreement you will be entitled to do so but with a notice of 7 days from date of first activation. The advertising fee will then not be calculated at the reduced rate but at the rate of R 27.80 per day which is the normal rate, you will also be held liable for the banking charges and administrative fee for the repayment which will be R 200.00 excl. VAT. You will need to provide the following: Original Bank Letter of Confirmation detailing your bank account details (not an electronic copy), certified copy of your ID and certified Proof of Residence.

The abovementioned documents must either be hand delivered to our Domicilium citandi et executandi (the address one elects for the purpose of receiving all legal notices and processes) as per CIPC, or mailed by registered post to the Legal Department as per the details below.

No pro-rata refunds will apply to private listings when a vehicle is sold before the expiry date of the purchased pricing option package.

Intellectual Property

All intellectual property rights in all material and content made available through the services of are owned by or alternatively is the lawful user thereof, and are protected by both the Republic of South Africa and international property laws.

You agree not to do anything that may infringe on’s intellectual property rights in this regard, including but not limited to unauthorised copying, reproduction, disseminations, sale, publication or exploitation of such material.

General reserves the right to determine who uses, and how they use any of the services on offer.

Should you use any of the services, will accept that you have agreed to, understood and are legally allowed to accept the "Terms and Conditions", "Terms of Usage" and "Privacy" policies and procedures from that point onwards. has the right to change their policies from time to time.

These Terms and Conditions are governed by laws of the Republic of South Africa and you agree to submit to the exclusive jurisdiction of courts located within the Republic of South Africa.


Should you have any concerns, you are welcome to direct them to in writing, to:

Legal Department Carfind (Pty) Ltd

7 Corobrik Road,
1614 will endeavour to address your concern as soon as possible, and should not be able to address your concern in an appropriate manner, will use the correct and industry relevant authorities with regard to dispute and resolution associations that are available in South Africa.

This document was last amended on 6th July 2021.

Carfind footer image
Find it. Fast
Sign up to our Newsletter
for our latest news and specials
By submitting you agree to our Terms and Conditions
Buying Cars
Sell My Car
Car Specials
Find My Dream Car
Find My New Car
Used Cars
New Cars
Demo Cars
Motoring News & Reviews
My Carfind
Car Finance Calculator
About Us
Contact Us
Advertise with Us
Popular Searches
Toyota Hilux For Sale
Polo GTI For Sale
BMW 1 Series
Toyota Rumion
BMW i Series
Polo Car For Sale
Toyota Corolla For Sale
VW Used Cars
BMW Used Cars
Toyota Used Cars
Terms & Conditions
Contact Us